# --
# README - readme file of OpenTRS
# Copyright (C) 2001,2002 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: README,v 1.3 2002/02/03 22:48:20 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see 
# the enclosed file COPYING for license information (GPL). If you 
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --

What is OpenTRS?
================

  OpenTRS has been developed with many features to manage customer
  emails and telephone calls.

  Feature list:
  - Agent web interface for viewing and working on all customer requests.
  - Admin web interface for changing system things.
  - Customer web interface for viewing and sending infos to the agents.
  - Central database which contains all configuration, customer information.
  - Custom queue view.
  - Ticket locking.
  - Ticket autoreplies (standard responses)
  - Ticket history, evolution of ticket status and actions taken on ticket
  - Abaility to add notes (with different note types) to a ticket.
  - Ticket zoom feature
  - Tickets can be bounced or forwarded to other email addresses.
  - Ticket can be moved to a different queue (this is helpful if emails are 
     for a specific subject)
  - Fulltext search.
  - Ticket priority.
  - Creation and configuration of user accounts, and groups
  - Creation of standard responses
  - Signature and Salutation configuration
  - Multi language support.
  - Email-notification of administrators.
  - Email-notification sent to problem reporter (by create, locked, deleted, 
     moved and closed)
  - Submitting update-info (via email or webinterface).
  - Deadlines for trouble tickets.
  - Different levels of permissions/access-rights. 
  
License:
========
  It is distributed under the GNU General Public License - see the
  accompanying COPYING file for more details.

On what hardware does it run?
=============================

  On all! You need Perl! My System is a Pentium II 500 with 256 MB RAM and
  a 8 GB SCSI Harddisk. I can easily handle ~120.000 tickets, without problems.
  For more then ~120.000 or ~300 tickets a day please ask the list about the
  requirements.

Software requirements?
======================

  On all Perl-Platforms! You need:
    * min. Perl5
    * Database (e. g. MySQL)
    * Webpserver (mod_perl isn't required but very nice to have)

  Currently tested:

    * SuSE Linux 7.2, Perl 5.6.0, MySQL 3.23.37 and Apache 1.3.19.

    ... and you? ;-)


