# --
# TODO - todo list of OTRS
# Copyright (C) 2001-2004 Martin Edenhofer <martin+todo@otrs.org>
# --
# $Id: TODO,v 1.53.2.1 2004/02/23 10:36:22 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see 
# the enclosed file COPYING for license information (GPL). If you 
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --

1.3
- support of time zones
- prevent unauthorized person submit ticket via email via PostMaster*.pl
- remove header/footer of spelling window
- change time column format of time_accounting table from int to
   float(6,2) - http://lists.otrs.org/pipermail/otrs/2003-April/001480.html
- Add TicketHookSpace -> e. g. ": " or ""
- send bulk answer -
   http://lists.otrs.org/pipermail/otrs/2002-June/000066.html (martin)
- delete option for records (martin)
- add info that a ticket is already closed!
- add attachment option to phone view

2.0
- master ticket feature
- Multiple Attachements on http://localhost/otrs/index.pl?Action=AgentCompose
- user info backend (LDAP and DB)
- allow users to add or change stored replies for their queue without giving them full admin rights

misc (not scheduled yet - nobody is working on it yet)
- AdminQueueList with all config options on one screen
- add foreign-key to the XML db scheme
- Ticket print option for customer interface
- interfaceing with bugzilla (martin)
- interfaceing with Nagios (http://www.nagios.org/)
- interfaceing with ISPMan (http://www.ispman.org/)
- agent email interface (control via email - answer, ...)
- add save draft in compose window
- add count of user/customer user to admin area (LDAP-performance!?)
   "You currently have 467 customers on the OTRS system"
- enhance AdminEmail with customer user
- add indicator of ticket/article size (maybe attachment size also)

ideas (just ideas - nobody is working on it)
- copy std response botton
- add 'Mark as Read' feature for QueueView like other 'web based email system'
- imap service (queue view as imap service)
- add icon in QueueView to show if there is a note on it or it's a new ticket
- module feature on set state, owner, lock and queue
- QueueView: Additional drop-down to set ticket owner 
   http://bugs.otrs.org/show_bug.cgi?id=129
- web editor for Kernel/Config.pm (Kernel/Config/Defaults.pm)
- read/unread highlighting of articles
- show agent name in CustomerTicketOverView 
- GenericAgent with forward full message tree to other email address
- improve fulltext search with 'article-type'
- drop html Content-Type: multipart/alternative parts if text/plain extists
