# --
# .procmailrc - procmailrc of the OTRS user
# Copyright (C) 2001-2002 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: .procmailrc,v 1.14 2003/01/18 12:21:23 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see 
# the enclosed file COPYING for license information (GPL). If you 
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --

#SYS_HOME=/opt/otrs/
SYS_HOME=$HOME

SHELL=/bin/sh
PATH=/bin:/usr/bin:/usr/local/bin
MONTHFOLDER=`date +%Y-%m`
YEARFOLDER=`date +%Y`
LOGFILE=$SYS_HOME/var/log/procmail-$MONTHFOLDER.log
VERBOSE=on 

# --
# Remove all X-OTRS Header (allow this only for trusted email)
# e. g. from *@example.com
# --
:0 fhw :
* !^From.*@example.com
| grep -vi '^X-OTRS-'

# or just not emails with "X-OTRS-Ident: ahfiw2Fw32r230dddl2foeo3r" header!
#:0 fhw :
#* !^X-OTRS-Ident: ahfiw2Fw32r230dddl2foeo3r
#| grep -vi '^X-OTRS-'


# --
# Examples for queue presorting.
# --
:0 fhw :
* TO:.*@example.com
| formail -I "X-OTRS-Queue: example"

:0 fhw :
* ^List-Id:.*OpenAntiVirus
| formail -I "X-OTRS-Queue: OpenAntiVirus"

# --
# Example for add free form key and value (max 3). 
# --
:0 fhw :
* TO:.*@example.com
| formail -I "X-OTRS-ArticleKey1: Test" |  formail -I "X-OTRS-ArticleValue1: True!"

# --
# Example for assigning the "email domain as customer ID" automaticaly.
# --
#:0hc
#CUSTOMERID=|formail -X "From:"|perl -e '$i=<STDIN>; $i=~s/^From: //;$i=~s/\(.*?\)//;$i=~s/<(.*?)>/$1/;$i=~s/ //g;$i=~s/.*@(.*)/$1/;print $i'
#
#:0 fhw :
#| formail -I "X-OTRS-CustomerNo: $CUSTOMERID" 

# --
# Backup of all incoming emails. 
# It's always better to have a backup of all incoming emails!
# --
:0 c :
$SYS_HOME/var/INBOX.Backup.$MONTHFOLDER


# --
# Pipe all email into the PostMaster process.
# --
:0 :
| $SYS_HOME/bin/PostMaster.pl

# --
# spool all the rest (which the PostMaster.pl can't process!) 
# If the database is down or the PostMaster.pl exit was not '0'!
# --
:0 :
$SYS_HOME/var/spool/.

# --
# end of .procmailrc
# --

